Frequently Asked Questions (FAQs)

1. Q: How do I place an order?
   A: To place an order, simply browse our website, add items to your cart, and follow the secure checkout process. Alternatively, you can contact us directly using the contact button on our website.

Shipping and Delivery

1. Q: What is your shipping policy?
   A: We strive to ship orders promptly, typically within 5 hours of receipt. Delivery times vary, but most orders arrive within 2-3 business days.
2. Q: Can I track my order?
   A: Yes, you will receive tracking information via email once your order ships.

Returns and Refunds

1. Q: Can I return an item?
   A: Yes, please refer to our return policy for detailed information on eligibility and procedures.

Product Information

1. Q: Are products new or used?
   A: Our products are new. Please see product descriptions for additional details.
2. Q: Can I get more information about a product?
   A: Yes, please contact our customer service team, and we’ll be happy to assist you.

Other

1. Q: Do you offer bulk discounts?
   A: Yes, we offer bulk discounts and encourage customers to purchase in large quantities. Please contact us for more information.
2. Q: Can I cancel or modify my order?
   A: Please contact us as soon as possible, and we’ll do our best to accommodate your request.

Getting Started

1. Q: How do I get started buying from you?
   A: Buying from Surpluz Liquidation is easy! Simply apply through our website using the “Apply to Buy” option, establish your account, and start shopping our inventory.

Tax and Reseller Information

1. Q: Do I need a tax ID to buy from you?
   A: Tax IDs are not required for purchase. However, if you intend to resell merchandise, providing a reseller’s certificate will allow us to set up your account as a reseller and eliminate sales taxes.

Damaged Orders

1. Q: My order arrived damaged, what do I do?
   A: Please send photos of the damaged merchandise to claims@SurpluzLiquidation.com, including your order number. Please note that shipping costs are non-refundable.

Privacy Statement

At Surpluz Liquidation, we are committed to protecting the security and confidentiality of your personal information. Our goal is to preserve your privacy while providing exceptional service. We collect and store data solely for the purpose of facilitating transactions, delivering customer support, and enhancing our services.

Data Collection and Usage
We carefully consider the types of data we require to deliver our services and strive to collect only what is necessary. Any personally identifiable information you provide will be used in accordance with this privacy statement. We do not share your information with third parties without your consent.

Data Protection
Our team prioritizes the security of your information, implementing robust physical, technical, and administrative measures to safeguard against unauthorized access or disclosure. We anonymize or erase data when no longer needed.

Data Retention
We maintain order information for our records unless you request deletion. We strive to build long-lasting relationships with our customers, founded on trust, reliability, and exceptional customer service.

Return Policy

At Surplus Liquidation, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you’re not entirely satisfied, we’re committed to working with you to resolve the issue.

Returns
To initiate a return, please follow these steps:

1. Contact Us: Reach out to our Customer Service Team within 30 days of delivery to obtain a return merchandise authorization (RMA) number.
2. Condition: Ensure items are in their original condition, with all original packaging and accessories included.
3. Shipping: Return items via USPS, FedEx, GTL, or UPS, retaining your tracking number for proof of shipment.

Refunds

1. Refund Amount: Refunds will be issued for the original purchase price.
2. Refund Method: Refunds will be processed via the original payment method.
3. Processing Time: Allow up to 3 business days for refunds after inspection.

Exchanges

1. Exchange Process: Contact our Customer Service Team to discuss exchange options.
2. Availability: Exchanges are subject to availability of the desired item.
3. Recommendation: For efficiency, consider returning the item and making a separate purchase for the new item.

Inspection and Support

1. Inspection Requirement: All returned packages must be inspected before processing refunds or exchanges.
2. Customer Support: Our Customer Service Team is available to assist with returns, exchanges, and refunds.

Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We’re here to help.